RELIABLE CRT-261 EXAM SIMULATIONS - CRT-261 EXAM DUMPS DEMO

Reliable CRT-261 Exam Simulations - CRT-261 Exam Dumps Demo

Reliable CRT-261 Exam Simulations - CRT-261 Exam Dumps Demo

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Tags: Reliable CRT-261 Exam Simulations, CRT-261 Exam Dumps Demo, CRT-261 Interactive EBook, CRT-261 PDF Cram Exam, Latest CRT-261 Learning Materials

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Our exam prep material is famous among Salesforce exam candidates which help to polish the knowledge required to pass the Certification Preparation for Service Cloud Consultant exam. The certification is organized by Salesforce internationally. Our Certification Preparation for Service Cloud Consultant (CRT-261) exam questions are the most cost-effective as we understand that you need low-cost material but are authentic and updated. ActualtestPDF provides its Salesforce CRT-261 Exam Questions in three forms, one is PDF eBook, the second is practice exam software for Windows-based systems, and the third is an online practice test.

Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Certification Exam is intended for individuals who are looking to validate their expertise in Salesforce's Service Cloud. Certification Preparation for Service Cloud Consultant certification exam covers a wide range of topics, including service cloud implementation, service console customization, and case management. Passing the Salesforce CRT-261 exam demonstrates that the candidate has a deep understanding of Salesforce's Service Cloud and can effectively implement and manage the service-related processes in an organization.

Salesforce CRT-261 Exam is a must-have certification for anyone looking to advance their career in the Salesforce ecosystem, particularly in the Service Cloud domain. Passing CRT-261 exam demonstrates the candidate's expertise in Service Cloud and validates their ability to provide solutions that meet the needs of customers and organizations alike.

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CRT-261 Exam Dumps Demo & CRT-261 Interactive EBook

Over the past few years, we have gathered hundreds of industry experts, defeated countless difficulties, and finally formed a complete learning product - CRT-261 Test Answers, which are tailor-made for students who want to obtain Salesforce certificates. Our customer service is available 24 hours a day. You can contact us by email or online at any time. In addition, all customer information for purchasing Certification Preparation for Service Cloud Consultant test torrent will be kept strictly confidential. We will not disclose your privacy to any third party, nor will it be used for profit.

Salesforce CRT-261 Certification is ideal for professionals who are looking to enhance their career in the field of Service Cloud. Certification Preparation for Service Cloud Consultant certification is recognized globally and is highly valued by employers. Certification Preparation for Service Cloud Consultant certification validates the candidate's knowledge and skills in Service Cloud and provides them with a competitive advantage in the job market.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q153-Q158):

NEW QUESTION # 153
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

  • A. Knowledge base
  • B. Service cloud console
  • C. Customer community
  • D. Automatic call distribution

Answer: A,C

Explanation:
A customer community is a branded online portal that allows customers to access self-service resources, such as knowledge articles, FAQs, forums, and case management. A knowledge base is a repository of information that can help customers find answers to their questions or issues. Both solutions can help promote call deflection by enabling customers to resolve their own problems without contacting the contact center.
Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud Overview, Knowledge Overview


NEW QUESTION # 154
Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.
What is the recommended license to meet the requirement?

  • A. Einstein Social Insights add-on
  • B. Einstein Reply Recommendations
  • C. Service Cloud User feature license
  • D. Social Service Pro add-on

Answer: D

Explanation:
Social Service Pro add-on is the recommended license to meet the requirement, because it allows CK to turn social network posts into cases and respond to customer complaints on Facebook, Twitter, and Instagram.
Social Service Pro add-on is an extension of Social Customer Service that enables CK to monitor multiple social accounts, filter posts by keywords or sentiment, and automate case creation and assignment. Verified References: : Social Service Pro Overview


NEW QUESTION # 155
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

  • A. Create a custom Visualforce page
  • B. Create a custom report
  • C. Create a custom related list on the case
  • D. Create a custom view on the Case tab

Answer: C


NEW QUESTION # 156
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?

  • A. Knowledge articles attached to the case
  • B. Products and assets associated to the case
  • C. Contract details related to the entitlement
  • D. Articles appearing in the Knowledge sidebar

Answer: A


NEW QUESTION # 157
UC has discovered that the average time an agent takes to resolve a case has increased. What should a consultant recommend to help reverse this trend? Choose 2 answers.

  • A. Configure entitlements and milestones to enforce SLAs
  • B. Track social sentiment across social media outlets
  • C. Hire more agents for the contact centers
  • D. Improve the training provided to existing agents

Answer: C,D


NEW QUESTION # 158
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